Once the cut-over is complete, we ensure an ongoing governance process is in place. We help you track financial benefits and help ensure they are received. We can implement technology changes as necessary, including introducing automation tools, and we ensure productivity improvements are obtained by adhering to lean/best practices while looking for additional outsourcing opportunities.
A plan for supervision will be in place to help manage the cultural aspects and motivation of the staff. Rewards and recognition will be given to staff for outstanding performance. Outcomes will be compared with best practices and best in class for appropriate benchmarking, and periodic client satisfaction surveys will be performed to ensure continuous improvement.