AUTOMATED SOLUTIONSBusiness Process Services

Give your business the opportunity to thrive and focus on growth. Reduce costs, improve efficiencies and grow your revenue by optimizing and automating your business processes. Our Business Process Services assist organizations by removing the headache of managing non-core processes and providing a solid, scalable optimized delivery of these processes.
How we can help?

MCDA CCG’s  Business Process Services will help your organization by:

  • Defining the right level of resources and skillsets with the most cost-effective location for performing and delivering Business Processes.
  • Providing quality services at a significantly lower cost than currently being incurred.
  • Leveraging the latest technologies and best practices in Service Delivery.
Strategic Location Definition

Assess which processes can be candidates for delivery of the BPS service teams.

Optimize Your Core Business

A consistently changing market means core processes need constant attention.

Expert Team

MCDA CCG’s team is a center of excellence for process improvement, automation and efficiency.

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Core Services

Business Process
Services

  • Record To Report
  • Payroll
  • Procure To Pay
  • Customer Service
  • Order To Cash
  • Controls & Compliance
  • Supply Chain
  • Treasury Operations
  • Financial Planning & Analysis
  • Corporate Services

Consistency

Improvement

Branching

Trusted Advisors

Our Approach

MCDA CCG's
Digital Transition

Our transition team leverages today’s technology to perform our pre-go-live procedures remotely. The first step is to perform an initial assessment to determine which processes are in scope. A business case is created, including initial service-level agreement (SLA) expectations. We define the expected outcomes and create a transition plan, including timelines and change management aspects. Once the business case is agreed upon and process documentation completed, we assess technology.

Our technology assessments focus on the interconnectivity of systems and their use. Early changes in technology or ERP systems, including upfront automation, can significantly drive down costs and improve efficiencies moving forward. Once the technology has been assessed, we can start defining the delivery resources and ramp up with the performance of knowledge transfer. A final assessment is performed before go-live to ensure cut-over readiness and process certification.

Go Live:

Once the cut-over is complete, we ensure an ongoing governance process is in place. We help you track financial benefits and help ensure they are received. We can implement technology changes as necessary, including introducing automation tools, and we ensure productivity improvements are obtained by adhering to lean/best practices while looking for additional outsourcing opportunities.

A plan for supervision will be in place to help manage the cultural aspects and motivation of the staff. Rewards and recognition will be given to staff for outstanding performance. Outcomes will be compared with best practices and best in class for appropriate benchmarking, and periodic client satisfaction surveys will be performed to ensure continuous improvement.

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