All operational organizations have a number of processes and procedures; however not all organizations have standard operating procedures (SOPs). MCDA assists organizations across all sectors and industries in documenting and standardizing all processes and procedures.
MCDA formally documents all procedures and helps to clearly communicate SOPs to the client’s staff. Documenting procedures manuals and standardizing operating procedures provides a clear guide of how operations run within an organization for the stakeholders, including employees, clients, management, and owners, etc. This initiative gears the organization towards increasing accountability and transparency, and is fundamental to quality assurance and quality improvement programs. MCDA has experience in developing SOPs for organizations that are already functional, as well as those that are still in the process of being formed.