Working in a small office – The real deal

I have worked in small offices for a large portion of my professional working career, from when I started my intern program up until now.  Personally, I have to say that I prefer the smaller environment, but I can assure you, it is not for everyone.  There are many pros, there are also many cons.  Yes, I know you can find both good and bad in any working environment, but obviously, these differences will vary.  Here are a few things to consider…

You get to dabble in different fields

Yes, I work and specialize in operations management, but in a small office environment, it is all hands on deck.  If someone in a neighboring department needs help, you can bet the I am there working on it.  Personally I love this as my work each day is really never the same – it doesn’t get mundane.  Another plus, I get experience and knowledge even outside my field which can help me in the future.

Everyone knows each other

I know all of employees by name.  I work directly alongside all of the employees in every department.  By knowing each employee I am able to develop relationships with employees of every level, relationships you may not be able to develop working for a large company.  I have many friends who have never met their CEO, CFO and other high ups, where my employees speak to me on a daily basis.

Drama and gossip
If two people get into a disagreement, you bet the entire office knows about it. This happens in any small environment, but of course it’s a bit tricky when it’s your professional working environment. Just don’t get involved in things that are going on between others, and focus on your own personal work and development.

Your work is recognized
The CEO and the Directors know what work or projects you completed. Your name is attached and associated with them. People are aware of what you contribute, especially those higher-ups. In fact, in some cases where applicable, even the Board of Directors will know your work and contributions as well.

You have more responsibility 
As there’s only a small amount of people to get work done, you’re given more responsibility. No one has time to look over your shoulder and watch what you do, or tell you what to do, as they have to get their own work done. You need to be a go-getter and a self-starter/motivator if you work in a small office.

 

Have you worked in a small office? What was your experience like?

Did you know MCDA CCG INC was recently selected by Feedspot as one of the Top 100 business blogs on the web?  You can check out other great business blogs here.

https://blog.feedspot.com/business_blogs/

 

Build Up Trust to Build Up Your Business

Small- business owners frequently talk about and are looking for ways to build up their business.  Most often, thoughts are focused on having the right products and/or services at the right price and selling to the right target market.

I have to say, these are key elements in building a sustainable business but just as they are necessary they are not sufficient.  Without trust and reliability, those elements can make a one-time sale, and that’s about it.

So now the big question.  How do you build trust?  Trust is built by actions, words and deeds.  It cannot be bought!  As and owner you really can’t ever quantify the level of trust that a customer has for he business.

Trust starts from your internal values and principles.  Building trust is NOT in what you SAY but in what you DO.  Trust is built on having a solid product and providing ongoing fair and dependable service.  Building trust needs to go beyond just your business; you need to think about building trust in your industry.

Developing trust begins with your customers.  You also need to drill down a bit and think  about suppliers, other business owners and the financial backers.  You even need to think about the trust relationship between you as the business owner and family members.  For many of my clients I see that family members are a critical part of that small business.

Small-business owners also must remember that they need to build trust in their local communities.  Building community trust is an important factor in terms of potential customers as well as in the terms or referrals and general community support.  I have seen business get great community support via Facebook Community pages, Instagram, etc.

Here are some specific ways to build trust:

  • Do what you promise
  • Meet, or beat, the deadlines you set
  • Acknowledge a mistake and correct it
  • Be authentic in your communications (verbal, email, etc)
  • Be transparent in your actions.
  • Be visible and active in your community

Trust is important in building a business. Companies seen as trustworthy are usually the most successful.